Reference

How egg33 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process payments through bKash, Nagad, and Rocket, and keep your access secure.

Account data protectedbKash, Nagad, Rocket payment data handled securelyYour rights clearly statedContact us to update or remove data

Explore the Lobby Read FAQ

What We Collect and Why We Collect It

egg33 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when you register — your name, contact details, and the account credentials you set. When you make a deposit or withdrawal via bKash, Nagad, or Rocket, we record the transaction reference and wallet identifier so we can verify the payment

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and link it to your account. We do not store your full mobile banking PIN or password at any point. We also collect device and session data — the browser type, IP address, and pages visited — to detect unusual login patterns and protect your account
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from unauthorised access. Cookies help us remember your session state so you do not have to log in again on the same device. Any information tied to your Nagad or Rocket wallet is used solely for processing your transaction and confirming receipt; it is never sold
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to third parties. If local law in Bangladesh or the eligible region you access us from requires us to disclose data to a regulatory body, we will follow that obligation and notify you where we are permitted to do so. You can ask us at any
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time what data we hold about you.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Retention and Account Security

We apply a layered approach to keeping your account information safe. Encryption covers data in transit and at rest, so details tied to your bKash, Nagad, or Rocket transactions are not readable if intercepted. We review access logs regularly to spot irregular activity. Data we no longer need for account operation or legal compliance is deleted on a rolling schedule rather than kept indefinitely.

Encrypted Storage

Personal and payment data — including wallet references from bKash, Nagad, and Rocket — is encrypted at rest. Only authorised internal systems can read it for account processing.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Retention Schedule

We keep your account data only as long as your account is active or as local law in eligible regions requires. Once a retention period ends, records are securely deleted.

Access on Request

You have the right to request a copy of the data we hold about you. Submit your request through live chat or email and we will verify your identity before sharing anything.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct, or remove any personal data we hold, our support team handles privacy requests directly. You can reach us through live chat on the site, by email, or through the in-account help section — whichever channel is most convenient for you. We aim to respond to all data-related requests within a reasonable time, and we will confirm receipt as soon as your query reaches us.

Live Chat Open the chat widget from any page on egg33. Identify your request as a privacy query so our team routes it to the right person without delay.

Email Support Send your data request to our support email address shown in your account dashboard. Include your registered contact detail so we can verify your identity before making changes.

In-Account Help Log in, go to the Help section, and submit a privacy request form. This method automatically links your submission to your account record.

Your Privacy Questions, Clearly Answered

These are the questions we hear most often about how egg33 manages your personal data, your account information, and your rights as someone who uses our platform from Bangladesh or another eligible region.

We collect your name, contact details, and the credentials you create. If you deposit via bKash, Nagad, or Rocket, we record the transaction reference — not your PIN or full wallet password.

We do not sell your data. We share it only with payment processors handling your bKash, Nagad, or Rocket transactions, and with legal or regulatory bodies where local law in eligible regions requires disclosure.

We keep data for as long as your account is active or local law in your eligible region requires us to retain it. After that period, records are deleted on our scheduled data-removal cycle.

Yes. Send a request through live chat or the email address in your account dashboard. We verify your identity first, then provide a summary of the data linked to your account.

Submit a deletion request via live chat or email. We will confirm what can be removed immediately and flag any data we are legally required to retain before completing the request.

We use session cookies to maintain your login state and analytics cookies to understand page usage. No cookies track your bKash or Nagad wallet activity outside our platform.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister Appegg33 App

How egg33 Handles Your Personal Information

Data Handling, Retention and Account Security

Encrypted Storage

Cookie Controls

Retention Schedule

Access on Request

Reach Us About Your Privacy Rights

Your Privacy Questions, Clearly Answered

01 What personal information does egg33 collect when I open an account?

02 Does egg33 share my data with third parties?

03 How long does egg33 keep my account data?

04 Can I request a copy of the data egg33 holds about me?

05 How do I ask egg33 to delete my data?

06 Does egg33 use cookies and what do they track?

Privacy Policy

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